Terms and conditions
The Chartered Insurance Institute – Terms and Conditions of the Sale of and/or Provision of Goods and Services and Use of the Website
All goods and services sold by CII which also includes those provided free of charge to customers from time to time whether purchased online through the Website or offline by telephone or paper order shall be and are subject to these terms and conditions and any reference to purchasing goods and services on the Website shall refer in equal measure to any such goods or services purchased offline.
Please read these terms and conditions carefully as they affect your legal rights and set out the terms and conditions on which we, The Chartered Insurance Institute (“us”, “we”, “CII”, “Chartered Insurance Institute”), will allow you to use the goods and services as well as this Website (the “Website -, which for the avoidance of doubt includes any Restricted area which is accessed by CII Members, registered users or subscribers) and the information contained within it.
The Website is offered to you conditional on your agreement with these terms and conditions and your continued use of it signifies agreement with them in their entirety.Please read this carefully as it affects your legal rights and sets out the terms and conditions on which we, The Chartered Insurance Institute (“us”, “we”, “CII”, “Chartered Insurance Institute”), will allow you to use this web site (the “Web Site -, which for the avoidance of doubt includes any Restricted area which is accessed by CII Members, registered users or subscribers) and the information contained within it. The Web Site is offered to you conditional on your agreement with these terms and conditions and your continued use of it signifies agreement with them in their entirety. All goods and services sold by CII, whether online through the Web Site or offline by telephone or paper order shall be and are subject to these terms and conditions and any reference to purchasing goods and services on the Web Site shall refer in equal measure to any such goods or services purchased offline.
Purchasing Goods and Services
1. We offer the opportunity to purchase certain goods and services on the Website and offline, which includes via brochures and other printed publications produced by the CII from time to time (referred to in these Terms and Conditions as “Offline”), including application, registration and payment for examinations, study material and courses. Please review all of the information which you intend to submit before you make payment. By submitting this information you confirm that all of it is accurate, true and complete.
2. If we accept your offer and agree to enter into a contract with you, we will keep a record of the transaction for a period of 6 years.
3. The Price means the price for the goods or services inclusive of VAT. Prices quoted on our Website and Offline are in pounds sterling. Where relevant, Standard delivery charges will be applied at the checkout (for web purchases) and are detailed on the relevant application form (for offline purchases). Expedited deliveries may incur additional postage charges which will be agreed in advance between us.
Payment and Title
4. When you offer to purchase any goods or services from us Offline by telephone or by paper application form, or on the Website by clicking the ‘Submit’ button, you agree to these terms and conditions. By completing and submitting the paper application form / electronic order form or ordering by telephone you are making an offer to purchase goods or services which, if accepted by us, will result in a binding contract. We reserve the right to refuse your order and in which case you will be notified accordingly.
5. The Price may be paid by credit or charge/debit card (some paper orders and overseas orders are paid by cheque or bankers draft). The Price will be deducted from your card if and when we have accepted your order. If your order is not accepted by us we will inform you.
Cancellation and Termination
6. In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a right of cancellation in respect of the goods and services sold by the CII, which right shall (subject to the Regulations) expire fourteen calendar days from the day on which either the goods are received by you, or a person nominated to receive the goods on your behalf, or your order for services is accepted by the CII.
Should you wish to cancel, notice should be sent to Customer Service (firstname.lastname@example.org). Where goods have been supplied to you prior to such cancellation they must be returned to us, in the condition in which they were supplied to you, at your expense. Reimbursement for any monies paid by you which relate to the cancellation will be sent to you within fourteen days of receiving the notice of cancellation or if goods are to be returned to us, within fourteen days of their receipt or proof of sending.
Note: No right of cancellation or refund is available in respect of ebooks or any other electronic download of the goods and services once the download has started. You acknowledge that, by commencing the download of the goods or services, your right to cancel under 29(1) of the Regulations will be lost.
7. Any request for entry to an exam received less than 14 days before the exam date shall be treated as express consent for the CII to provide a service. This express consent will also be treated as formal acknowledgement by you that your rights to cancellation under Regulation 29(1) of the Regulations will be lost upon receipt of your application form by the CII.
8. In the event of less than fourteen days notice of cancellation being given in respect of an entry for an exam sat online, and if, where applicable, the CII is unable to recover costs suffered as a result of such short notice cancellation, then the CII can recover these costs from you.
9. We may (at our option) suspend performance of the services or terminate the contract at any stage if it appears to us that you have not complied with these Terms and Conditions.
10. We reserve the right to cancel, suspend or vary the operation of our obligations to you if events occur which are in the nature of force majeure including (but without prejudice to the generality of the foregoing) fire, flood, storms, plant breakdown, strikes, lock outs, riot, hostilities, non-availability of material or suppliers or any other event outside our control; and we shall not be held liable for any breach of contract or in tort including delict resulting from such an event.
Warranties and Liability
11. We will perform any services with reasonable skill and care. Except as otherwise provided in these Conditions, and except where goods or services are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Conditions Act 1977), all warranties, representations and undertakings, whether express or implied, statutory or otherwise, including but not limited to warranties of satisfactory quality, accuracy, fitness for a particular purpose and of non-infringement of the rights of a third party, are hereby excluded to the fullest extent permitted by law. Where goods or services are sold to a person dealing as a consumer, nothing in these Terms and Conditions shall affect his or her statutory rights.
12. Our liability (if any) under these Conditions in respect of any defect in the goods or services or of any duty owed to you under the Conditions will be limited to the Price paid by you or if higher the amount available under any responding insurance policy.
13. The above limitations do not apply in the case of death or injury to any person.
Limitation of Liability and Disclaimers
14. We do our best to ensure that the information in the Website and our Offline publications are accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of that information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing.
15. The information provided by CII Knowledge Services, on the CII Knowledge Services section of the Website, is general in nature, and is not intended as expert advice, or as a guide to insurance, risk or financial services for consumers or meant to substitute for advice provided by a Financial Adviser or other suitably qualified professional. You are advised to consult with a Financial Adviser or other suitably qualified professional and to check product information for full details, changes and new information regarding any insurance or financial services product. No claims or endorsements are made for any insurance or financial services product in the CII Knowledge Services section and the editor and publisher disclaim liability for the accuracy of the information contained therein or any consequences of any use or misuse of it to the fullest extent permitted by law. You will indemnify CII against any and all claims, damages, losses, liabilities and costs arising from and in connection with your use and/or abuse of the Website or user’s breach of these Conditions.
16. Any link (be it a hypertext link or other referral device) either described in an Offline publication or used on the Website (including any Restricted area) is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked Website. We are not responsible for the content of any Websites that have links either to or from the Website or for the legal consequences of your entering into any contracts with the third parties that have these linked Websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.
17. We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
18. Access to and use of the Website is at your own risk and we do not warrant that the use of the Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.
19. Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.
20. Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.
Intellectual Property Rights
21. All Intellectual Property Rights and goodwill in Offline publications or relating to the contents of the Website belong to either ourselves or to our suppliers.
22. In particular, the CII asserts its ownership of the trade marks displayed in relation to names, exams, qualifications and exam titles (many of which are registered) and nothing contained in these Terms and Conditions or the Website should be construed as granting by implication, estoppel, or otherwise, any licence or right to use any of the trade marks whether Offline or online without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at “Your use of the Website” below.
Vexatious and Abusive Communication and Behaviour
23. CII employees and people undertaking work on behalf of the CII will not be subjected to harassment and will not engage with customers (either members or non members) who become abusive or whose complaints/enquiries are vexatious. Repeated complaints/enquiries from people who are abusive or vexatious may result in a complaint/enquiry taking longer to complete than necessary. The CII reserves the right to cease to communicate with a customer about a particular matter, or at all, if communication with the CII is felt to be abusive or vexatious. The CII may also take disciplinary action against any member who is found to have demonstrated abusive or vexatious behaviour and is in breach of the CII Code of Ethics. All forms of communication including email, letter and telephone or face to face conversations, are covered by this policy.
Your use of the Website
24. You may download to a local hard disk and print extracts from the Website solely for personal use.
25. You may not reproduce part or all of the contents of the Website in any form unless it is for personal use.
26. You may not copy or otherwise incorporate into or store in any other Website, electronic retrieval system, publication or other work any of the content of the Website in any form (whether hard copy, electronic or other).
27. You may not frame or link to the Website or any part of it without our express permission.
28. Where you have the opportunity to add or post content to the Website (including any Restricted area of the Website) you must only do so to send messages and material that are proper and appropriate to it and you shall not do any of the following:
(a) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy or intellectual property rights where applicable) of others;
(b) publish, post, distribute or disseminate any material which is obscene, indecent or unlawful;
(c) advertise or offer to sell any goods or services, or conduct or forward surveys, contests, or chain letters;
(d) upload files that contain software or other material protected by intellectual property laws (or by rights of confidentiality or privacy of publicity, where applicable) unless you own or control the rights thereto or have received all necessary consents;
(e) upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of our or another’s computer;
(f) upload files which contain an active hypertext link to another Website;
(g) delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded;
(h) falsify the origin or source of software or other material contained in a file that is uploaded;
(i) download any file posted by another user of the Community Area that you know, or reasonably should know, cannot be legally distributed in such manner.
29. We shall be entitled at any time to delete, remove or suspend the whole or any part of any content which Users add or post to the Website without notice and without incurring any liability.
30. By logging in to the site and creating a user profile you confirm that the e-mail address you provide is solely accessible by you and is secure from any external third party access
31. We will use our best endeavours to safeguard the privacy of our users. Our data processing practices are explained below.
32. We may disclose your information, if required to do so by any legal or regulatory body. We may share your information with carefully selected third parties. We or they may contact you by mail, telephone, fax or e-mail to let you know about any goods, services or promotions which may be of interest to you. We will never sell your personal data to third parties and will assume that you consent to us sharing your data in this way unless you notify us to the contrary by contacting Customer Service. You have a right to ask for a copy of your information and to correct any inaccuracies. To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record communications.
33. CCTV is in operation at some of our testing centres for a number of reasons including to monitor examination performance and fulfil our disciplinary and regulatory functions and by attending the examination you are giving your consent to being recorded.
Information To Improve Our Site
34. We collect information automatically about your visit to our site. This information is used to help us follow browsing preferences on our site so that we can regularly improve our service.
36. We reserve the right to change the terms and conditions under which the Website is offered at any time. Any such change in these Terms and Conditions will be effective once reflected in the text of the Terms and Conditions and published on this web page or Offline. You should check the Terms and Conditions periodically to ensure that you are aware of and complying with the current version.
37. The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes.
Additional Terms and Conditions
38. Please note the CII exam policies are detailed at www.cii.co.uk/policies. These policies are additional terms and conditions and relate in the main to entering for and sitting exams and subsequent issue of exam results. Please note that in entering for any examination with the CII you agree to be bound by these additional terms and conditions.